30 day money back policy*

Once the product is returned under our 30 Day Money Back policy the refund will be credited to your account. You may choose to either make another purchase using the same or get the amount refunded to your bank account.

1. For cash on delivery orders, the refund will be processed to your bank account.

2. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).

*not applicable on gold coins

How do I return the product to ShipJewel within 30days?

1. Call our customer delight team and you will be given a Return Authorization Code, once you let us know the item you would like to return along with your Order No.

2. We will courier you a ShipJewel tamper proof package with the Return Authorization code, your Name and address on the outside return area and a unique serial number pre-printed.

3. Secure your jewelry with the original packing materials and certificate in the tamper proof package provided by ShipJewel. Note that once the package is sealed, it cannot be opened unless destroyed.

4. Once your package is ready, just call our customer delight team and we will send a courier to pick it up from you.

5. Once your returned item is received by ShipJewel, your refund or new item will be processed shortly.

Cancellation Policy

ShipJewel reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.

100% Refund

Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.

Free Returns

We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you.

Lifetime Exchange & Buy-Back Policy:

We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from ShipJewel, within India. The product along with the original product certificate can be returned or exchanged basis its current market value, with deductions towards making charges. Loss of the original product certificate would result in a deduction of Rs. 500.

This means your product's current value of metal, diamonds and colored stones will be determined based on product specifications and the current price listed on our website.

If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.

*We offer a lifetime exchange & buy-back guarantee on all purchases made from ShipJewel within India.

Lifetime Exchange

The value of the exchanged product after deductions towards making charges and discounts will be credited to your account. This remains valid for 90 days and can be used to purchase anything on our website. The value cannot be encashed.

Lifetime Buy-Back

If you choose to return the product, we will refund 90% of the total amount. A 10% of the amount, subject to a minimum of Rs. 1,000, will be deducted towards melting and recovery costs. This will be done on a per product basis, in case you are returning multiple products. Refund will be made via online bank transfer within 10 days of receipt of the product.

Jewelry returned showing signs of alteration by anyone other than ShipJewel shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Buy-Back amount of the product.

CATEGORY

VALUE

Coins

100% for exchange

90% for buy back

Gold jewellery

100% for exchange

90% for buy back

Diamond

100% for exchange

90% for buy back

Gemstone

100% for exchange

90% for buy back

Platinum

100% for exchange

90% for buy back

*For our exchange policy on Solitaires, please click here.

Customer Delight

Need help? Think we could have done something better?

We are listening and happy to do what we can to improve. Please let us know.

We can be reached at support@shipjewel.com or at(011) 4161-6266 between 11am-07pm , 7 days a week